Vedanayagam Hospital Private Limited
Vedanayagam Hospital Private Limited (“Vedanayagam Hospital”, “we”, “our”, or “us”) is committed to respecting and protecting the privacy of individuals who access our website and use our healthcare services.
This Privacy Policy explains how Vedanayagam Hospital collects, uses, stores, and safeguards personally identifiable information provided by users (“User” or “You”) while accessing our website or availing our services.
Vedanayagam Hospital does not collect personally identifiable information such as name, age, gender, phone number, email address, medical details, or payment information unless such information is voluntarily and knowingly provided by the User through website forms, appointment requests, online payments, enquiries, or direct communication.
We do not willfully disclose personal information to third parties without the User’s consent, except under circumstances described in this Privacy Policy.
However, Vedanayagam Hospital may disclose personal information if required to do so under the following circumstances:
a) To comply with applicable laws, court orders, legal proceedings, or statutory requirements
b) If the User violates the Terms of Use or any applicable hospital guidelines
c) To protect or defend the legal rights, property, intellectual assets, or safety of Vedanayagam Hospital, its staff, or patients
d) To investigate, prevent, or take action against illegal activities, suspected fraud, or threats to system security or data integrity.
General Terms and Conditions for Online Payments
Upon accepting these Terms and Conditions, the User may access online services including appointment booking, consultation payments, diagnostic services, or other healthcare-related payments offered by Vedanayagam Hospital.
- Upon accepting these Terms and Conditions, the User may access online services including appointment booking, consultation payments, diagnostic services, or other healthcare-related payments offered by Vedanayagam Hospital.
- All rights, obligations, and undertakings of Vedanayagam Hospital are governed by the laws applicable in India and any directives issued by the Government of India or relevant regulatory authorities.
- Vedanayagam Hospital reserves the right to comply with lawful requests from government agencies, regulators, or law enforcement authorities regarding User information.
- If any provision of these Terms is found unenforceable under applicable law, the remaining provisions shall continue to remain valid and enforceable.
- These Terms constitute a legally binding agreement between the User and Vedanayagam Hospital.
- Hospital records and transaction entries maintained in the ordinary course of business shall be considered conclusive evidence of the accuracy and authenticity of transactions.
- Any chargeback request must be addressed directly to Vedanayagam Hospital. Refunds, if applicable, will be processed by the hospital through the original mode of payment. Users are advised not to raise chargeback requests directly with payment service providers.
- Users must report any fraudulent or duplicate transactions directly to Vedanayagam Hospital for resolution.
- In case of payment failures, slowdowns, or session timeouts, Users must verify their bank status before attempting a second transaction.
Limitation of Liability
- Online services are provided for User convenience. Vedanayagam Hospital expressly disclaims liability arising from misuse or unauthorized use of these services.
- Vedanayagam Hospital and its payment partners shall not be liable for delays, errors, data loss, transmission failures, or service interruptions.
- Under no circumstances shall Vedanayagam Hospital be liable for indirect, incidental, consequential, or punitive damages arising from website usage or online transactions.
- Users agree to indemnify and hold Vedanayagam Hospital harmless from any claims arising due to misuse of services or violation of these Terms.
Miscellaneous Conditions
Any waiver by Vedanayagam Hospital shall not constitute a permanent waiver of rights.
Internet-based data transmission carries inherent risks, and Users acknowledge the possibility of unauthorized access beyond the hospital’s control.
While reasonable security measures are implemented, Vedanayagam Hospital does not guarantee absolute security of transmitted data.
Users are responsible for maintaining the confidentiality of login credentials (if applicable).
Debit/Credit Card and Bank Account Details
Users must ensure that payment details provided are accurate and lawfully authorized.
By initiating payment, the User confirms:
Lawful ownership or authorization of the payment method
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Personal Information
Vedanayagam Hospital may collect, use, or disclose personal information as required by law, public health obligations, or regulatory authorities.
Communication initiated by Users via email or website forms implies consent for response communication.
Previously collected information may continue to be used in accordance with this Privacy Policy.
All personal information is handled in compliance with applicable Indian data protection laws.
Payment Gateway Disclaimer
Online payment services are provided to facilitate convenience. Vedanayagam Hospital and payment service providers do not guarantee uninterrupted access and shall not be responsible for technical failures beyond reasonable control. Use of online payment services is entirely at the User’s own risk.